If you are unable to attend for any reason, you may have someone substitute for your participation in the program. Call the Robbins Research International, Inc. (RRI) Customer Service Department at least 30 days prior to the event to transfer your enrollment. A $75 fee will apply. Previously transferred and complimentary tickets are not eligible. If you are unable to attend and do not wish to substitute, contact our Customer Service Department. We will convert your enrollment to a non-refundable UPW voucher which must be used within one year from your original UPW event date. Some restrictions apply. A complimentary enrollment is valid for the event date listed in the electronic confirmation only and is non-refundable/non-transferable. The Tony Robbins Coaching Bonus of the Behavioral Assessment is not available to complimentary event participants at any seating level. Once the event commences, customers seeking a refund will need to visit our RRI Customer Service booth during the Day 2 afternoon meal break at the event. Refunds are authorized at the event only. You must have attended the event up until the Day 2 afternoon meal break and request your refund at the Customer Service Desk during the Day 2 afternoon meal break. At your option, we will apply your tuition to any Robbins Research International, Inc. event, or send you a full refund. Simply turn in your workbook and name badge to a Tony Robbins Customer Service Representative at the Customer Service Desk. Complimentary enrollments are not eligible for refund.